Why Do People Keep Consulting Physicians Online? A Study Of Teleconsultation Continuance Intention

digital-health

student-paper

Author

Ouimet, A. Grenier and Paré, G. and Wagner, G.

Published

2020

Keywords

digital-health, student-paper

Summary

Accessibility, continuity, and cost of care services present persistent challenges in today’s healthcare systems. Teleconsultation is considered an opportunity to address these challenges while maintaining quality of care. In this paper, we develop and empirically test an extended Expectation Confirmation Model via an online survey of Canadian users. Our findings reveal that the main determinants of continuance intention are user satisfaction, perceived usefulness, service quality, confirmation of expectations, and perceived ease of use. As user satisfaction, the main predictor, largely depends on initial expectations confirmation, managers should provide their employees with proper information about the possibilities, limitations and potential benefits of teleconsultation platforms and services. This study underscores the importance of taking context into account at the theorizing stage.

Citation (APA style)

Ouimet, A. G., Paré, G., & Wagner, G. (2020). Why Do People Keep Consulting Physicians Online? A Study Of Teleconsultation Continuance Intention. Administrative Sciences Association of Canada Conference 1–32.

Citation: BibTeX

@inproceedings{OuimetPareWagner2020,
  author     = {Ouimet, A. Grenier and Paré, G. and Wagner, G.},
  booktitle  = {Administrative Sciences Association of Canada Conference},
  title      = {Why Do People Keep Consulting Physicians Online? A Study Of Teleconsultation Continuance Intention},
  year       = {2020},
  pages      = {1--32},
  abstract   = {Accessibility, continuity, and cost of care services present persistent challenges in today’s healthcare systems. Teleconsultation is considered an opportunity to address these challenges while maintaining quality of care. In this paper, we develop and empirically test an extended Expectation Confirmation Model via an online survey of Canadian users. Our findings reveal that the main determinants of continuance intention are user satisfaction, perceived usefulness, service quality, confirmation of expectations, and perceived ease of use. As user satisfaction, the main predictor, largely depends on initial expectations confirmation, managers should provide their employees with proper information about the possibilities, limitations and potential benefits of teleconsultation platforms and services. This study underscores the importance of taking context into account at the theorizing stage.}
}

Citation: RIS

TY  - CONF
AU  - Ouimet, A. Grenier
AU  - Paré, G.
AU  - Wagner, G.
TI  - Why Do People Keep Consulting Physicians Online? A Study Of Teleconsultation Continuance Intention
T2  - Administrative Sciences Association of Canada Conference
PY  - 2020
SP  - 1
EP  - 32
ER  -