Measuring Service Quality - a Systematic literature Review

Authors

Hartwig, Katharina

Billert, Matthias Simon

Published

January 1, 2018

Citation: APA

Hartwig, K., & Billert, M. S. (2018). Measuring Service Quality - a Systematic literature Review. In European Conference on Information Systems. https://aisel.aisnet.org/ecis2018_rp/108.

Citation: BibTeX

@inproceedings{HartwigBillert2018,
  author     = {Hartwig, Katharina and Billert, Matthias Simon},
  booktitle  = {European Conference on Information Systems},
  title      = {Measuring Service Quality - a Systematic literature Review},
  year       = {2018},
  url        = {https://aisel.aisnet.org/ecis2018_rp/108}
}

Citation: RIS

TY  - CONF
AU  - Hartwig, Katharina
AU  - Billert, Matthias Simon
TI  - Measuring Service Quality - a Systematic literature Review
T2  - European Conference on Information Systems
PY  - 2018
UR  - https://aisel.aisnet.org/ecis2018_rp/108
ER  -