Improving Support Ticket Systems Using Machine Learning: A Literature Review

Authors

Fuchs, Simon

Drieschner, Clemens

Wittges, Holger

Published

January 1, 2022

Doi

https://doi.org/10.24251/HICSS.2022.238

Citation: APA

Fuchs, S., Drieschner, C., & Wittges, H. (2022). Improving Support Ticket Systems Using Machine Learning: A Literature Review. In Hawaii International Conference on System Sciences. https://doi.org/10.24251/HICSS.2022.238.

Citation: BibTeX

@inproceedings{FuchsDrieschnerWittges2022,
  colrev_pdf_id = {cpid2:fffffffffe6c9ffffffffffffffffffffc00003ffffc9ffffe7e3e3ffc381c0fffffffffff1f800ff001800ff001800ff001800ff001800ff001808ff001800ff001800ff001800ff00180aff0ff800ff0ff800ff001800ff001800ff001800ff001800ff001800ff001800ff001800ff001faeff0dffffff0fc3fdfffffffff},
  file       = {data/pdfs/2022/FuchsDrieschnerWittges2022.pdf},
  doi        = {10.24251/HICSS.2022.238},
  author     = {Fuchs, Simon and Drieschner, Clemens and Wittges, Holger},
  booktitle  = {Hawaii International Conference on System Sciences},
  title      = {Improving Support Ticket Systems Using Machine Learning: A Literature Review},
  year       = {2022},
  url        = {http://hdl.handle.net/10125/79570},
  dblp_key   = {https://dblp.org/rec/conf/hicss/FuchsDW22}
}

Citation: RIS

TY  - CONF
AU  - Fuchs, Simon
AU  - Drieschner, Clemens
AU  - Wittges, Holger
TI  - Improving Support Ticket Systems Using Machine Learning: A Literature Review
T2  - Hawaii International Conference on System Sciences
PY  - 2022
DO  - 10.24251/HICSS.2022.238
UR  - http://hdl.handle.net/10125/79570
ER  -